Training Managers Meeting 

3.00 pm 5.00 pm

Training managers from each state and territory and FCA meet to share insights, work together to address obstacles, and identify opportunities for providing financial counsellors with the training they need to do the best job they can. 

You will also meet the RTO representatives and share insights.


By invitation only

Venue: Glass Boardroom, Hilton Cairns 

Contact Domenique Meyrick


RTO Meeting

1.00 pm – 3.00 pm

Representatives of each of the Registered Training Organisations that offer the Diploma of Financial Counselling come together to discuss all things diploma. 

You will also meet the training managers who work for the state associations.

By invitation only. 

Venue: Glass Boardroom, Hilton Cairns


Cost: $0 sponsored by FCA

Contact: Domenique Meyrick 


First Nations forum

9.00 am –  5.00 pm

see First Nations forum page

All information about the forum is on the First Nations forum page.

Venue: Ballroom 2, Hilton Cairns

Cost: $0 sponsored by FCA/DSS


EDR Forum  

12.00 pm – 3.00 pm

Training for community sector (only)

Discover the secret life of a complaint. Hear about what’s involved in processing a complaint and what you can do to help the wheels turn smoothly. 

Learn more about how EDR schemes and financial counsellors might work together to identify and address systemic issues. 

12.00pm to 3.00pm

Cost: $0 (this event is sponsored by AFCA, TIO, EWOV/EWON)

Venue: Westwing 1 & 2, Crystallbrook Riley, Cairns


Harbour welcome event  

6.00 pm – 7.00 pm

Spend conference-eve in style at this welcome event overlooking the Cairns harbour… with actual, real-life, people. Let the good times roll!

Venue: Marina View Terrace, Hilton Cairns


Cost: $15 

Contact:  the events team


National Debt Helpline staff training

9.00 am – 11.30  am

This training is for staff on the National Debt Helpline.

Come together with NDH staff from all around the country. This year No to Violence will provide training in working with men who use family violence. 

Venue- Bluewater 1, Pullman International 



Cost: $45 (lunch provided, subsidised by FCA)

Contact: Domenique Meyrick 


Small Business Industry Forum 

12.00 pm – 5.00 pm

It’s a tough time to be running a small business. Small businesses have dealt with the pandemic, bushfires, floods, and cyclones. Some have come through unscathed, but others are just hanging on. Chances are, if a person can’t pay their small business debt, they also can’t pay their personal debt. 


How can the community sector, industry, and government work together to deliver the best service to people who run small businesses? Let’s come together and see what’s possible.  


This session is for industry and government involved in assisting people who run small businesses. Together we will identify common issues and develop practical solutions.  

Venue: Tully 1-3, Pullman International 

Cost: $100 


FCA Representative Council  

9.00 am – 12:30 pm

The FCA representative council includes two members from each state and territory member association. This group oversees issues affecting the financial counselling profession, for example, by setting national standards and works collaboratively on joint policy and campaign initiatives.


This is our regular May meeting.

By invitation only

Venue - Meeting rooms 3-5, Pullman International 

Cost: $0 sponsored by FCA

Contact: Rita Battaglin 


Agency Managers Forum

1.00 pm – 6.00 pm

Agency managers (the people who manage financial counselling programs) get their own special event to share ideas, problem-solve and network.

You will learn new skills, stay up to date and get a chance to shape how the financial counselling sector evolves.

Venue: Ballroom 1, Hilton Cairns


Cost: $65 (includes catering, subsidised by FCA).


Contact: Rita Battaglin