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Program | DAY 1, WEDNESDAY, MAY 15

TBA| Please note that the program is evolving. There may be some changes.  

9.00 am

Welcome to Country

The Whadjuk Nyoongar people are the Traditional Owners of the lands and waters where Perth city is situated today. We pay our respects to Elders past and present.

 

The Whadjuk Aboriginal Corporation will deliver the Welcome to Country at the opening of the FCA conference. 

9.15 am
Welcome to conference

We’re delighted to welcome Daniel Ziffer as our MC for the FCA conference. Daniel is a journalist at the Australian Broadcasting Corporation (ABC) and the author of A Wunch of Bankers: A Year in the Hayne Royal Commission.

 

Daniel and Anne Crouch (FCA’s Chair) will welcome you to the conference. 

9.25 am
Minister’s address

 

The Hon Amanda Rishworth MP, the Federal Minister for Social Services, will give a short video address. The Department of Social Services funds financial counselling and financial capability workers. We are grateful for her commitment to, and support for, our sector. 

9.35 am

Fair by Design?

Martin Coppack is the director of UK-based Fair by Design, a campaign group that aims to end the “poverty premium”. That is, the notion that the poor and vulnerable pay more every day for goods, services and credit because policies and systems are not designed to be fair.

 

10.10 am

Why words matter: strength-based financial counselling?

 

The language commonly used in financial counselling sessions has focused on problems and deficits being experienced by the client. In this session, veteran financial counsellor and consumer advocate Sue Fraser explains how using a strengths-based approach which harnesses the distinct capabilities and resources of the client can produce a more positive outcome and experience for that client.

10.40 am

FCA update

Domenique Meyrick and Peter Gartlan, FCA’s new CEOs reflect on the year that was and where we’re heading in the year to come. 

 

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11.00 am

Morning tea

 

11.30 am

Meet the Independent Body

 

The industry funding model is a huge leap for financial counselling which will see an extra 9000 people able to access face-to-face counselling and enable the NDH to handle an extra 17,000 calls. The money, around $11 million a year for three years, will be administered and distributed by an independent body. So, what is the independent body, how has it come into being and how might it work? FCA’s Fiona Guthrie and Jenny Peachey explains all. 

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11.00 am

Morning tea

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11.30 am
Meet the Independent Body

The industry funding model is a huge leap for financial counselling. It will see an extra 9000 people able to access face-to-face counselling and enable the NDH to handle an extra 17,000 calls. The money, around $11 million a year for three years, will be administered and distributed by an independent body.

So, what is the independent body, how has it come into being and how might it work? 

12.10 pm

The power of trust

The 2022 Western Australian Young Person of the year Zhara a Hilali will draw on her own experience to explore the power of trust in financial services.  How can sensitivity and the capacity for nuance be embedded into our interactions? How might we 'humanise' finance?  

12.35 pm
The secret life of the humble complaint


Who should you complain to, under what circumstances and why? Join us for a creative exploration of the roles that EDR, regulators and Code Compliance Committees play and how they can make a difference to your clients. Get ready for another one of our theatrically inspired information sessions. 

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1.00 pm
Lunch

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2.00 pm

Concurrents

 

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3.30 pm
Afternoon tea  

4.00 pm

Watch this space for something that will make you think.  

 

 

4.30 pm

Australia fair? The poverty premium in an Australian context

 

Anglicare Australia CEO Kasy Chambers discusses the poverty premium, or the idea that you’re penalised if you can’t afford to buy groceries in bulk, pay costs annually instead of monthly, or upgrade to a more efficient car. From energy bills, to public transport, from credit to insurance, if you don’t have a cash buffer, you pay dearly.

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