PRE-CONFERENCE EVENTS
MONDAY
MAY 13
4pm – 6pm
First Nations EDR yarning circle
People from EDR schemes sit down with members of the First Nations Network to hear first-hand about the issues arising in First Nations communities. Share what’s happening on the ground, what challenges communities are facing and how are complaints and complaints processes working. You yarn. They listen.
Please note, this event is for members of the First Nations Network only, and numbers are limited.
Contact Lynda Edwards, or phone 0447 776 418
Cost: $0
TUESDAY
MAY 14
8.30am – 3pm
First Nations Forum
You can find information on the First Nations forum page here.
Cost: $0
TUESDAY
MAY 14
3pm – 5pm
Mob Talk Training
This session is for First Nations financial counsellors and financial capability workers only.
It will be run by Mob Strong Debt Help
TUESDAY
MAY 14
9am – 12 noon
NDH Staff Training
This training is for staff on the National Debt Helpline.
Responding to highly distressed or suicidal clients can be challenging. The team from LivingWorks will deliver their SafeTalk suicide prevention workshop to help NDH workers build their skills in this area.
Cost: $45 (lunch provided, subsidised by FCA)
Contact: Rita Battaglin
TUESDAY
MAY 14
9am – 1pm
FCA representative council – Part 1
The FCA representative council includes two members from each state and territory financial counselling association. This group advises the FCA Board on strategy and policy issues.This is part one of our regular May meeting. By invitation only.
Contact: Rita Battaglin
Cost: $0
TUESDAY
MAY 14
11am – 3pm
Industry Forum (Scams)
This session is for industry, regulators, EDR and government
The prevalence and sophistication of scams in Australia is a complex and challenging issue. This workshop follows from the session at the 2023 FCA conference, and provides an opportunity for financial services, telcos, and other relevant groups to share lessons in the fight against scams.
There has been a lot of action over the past year: a new National Anti-Scam Centre, a new Scam Safe Accord from Australian banks, as well as a Federal Government proposal to create new mandatory anti-scam codes across banking, telecommunications and digital platforms. The workshop will share developments from these initiatives and showcase the voice of the victim to understand the steps that need to be taken to ensure scams are effectively prevented.
TUESDAY
MAY 14
1pm – 3pm
Registered Training Organisations
Representatives of each of the Registered Training Organisations that offer the Diploma of Financial Counselling come together to discuss all things diploma. By invitation only.
If you are not invited to this meeting, but would like something raised with the group, please contact Kate Rich.
Cost: $0
TUESDAY
MAY 14
12 noon – 5pm
Training and Professional Development
Training managers from each state and territory and FCA meet to share insights, work together to address obstacles, and identify opportunities for providing financial counsellors with the training they need to do the best job they can.
By invitation only.
TUESDAY
MAY 14
2.30pm – 5pm
Agency Managers Forum
Agency managers (the people who manage financial counselling programs) get their own special event to share ideas, problem-solve and network. You will stay up to date and get a chance to shape how the financial counselling sector evolves.
Cost: $0
Contact: Rita Battaglin
TUESDAY
MAY 14
4pm – 6pm
EDR Forum
This training is for community sector workers only.
Learn more about how EDR schemes work and the benefits of making a complaint.
Cost: $0 (this event is sponsored by AFCA, TIO, EWOV/EWON)
TUESDAY
MAY 14
6pm – 7.30pm
Welcome Event
Catch up with old friends, meet some new people and take some time to relax before the conference proper kicks off. Join us for canapés and drinks at the Perth Convention and Exhibition Centre.
Cost: $15