PRE-CONFERENCE EVENT DETAILS
MONDAY
MAY 26
9am – 3pm
Financial Capability Workers workshop
This workshop is a chance for financial capability workers to come together, share knowledge and undertake some training. You will also meet the new Coordinator for Financial Capability, Tanyta Ligadua.​
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Invitation only.
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Cost - Free
Contact - Lynda Edwards
MONDAY
MAY 26
2pm – 5pm
Hardship workshop
Industry, regulators, EDR schemes and other stakeholders are invited to come together with financial counsellors to reflect on what's working in hardship and where there are opportunities for improvement.
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Costs - $100 (by invitation only)
Contact - Peter Gartlan
MONDAY
MAY 26
12pm – 5pm
NDH managers meeting
A forum for managers from each of the National Debt Helpline services to discuss emerging issues, share knowledge and coordinate responses.
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Cost - free
Contact - Vicki Staff
TUESDAY
MAY 27
9am – 3pm
First Nations forum
You can find information on the First Nations forum page here.
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Please note, this event is for members of the First Nations Network only, and numbers are limited.
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Cost: $0
Contact Lynda Edwards
MONDAY
MAY 26
4 – 6pm
First Nations yarning circle with industry phone lines
People from industry First Nations phone lines schemes sit down with members of the First Nations Network to hear first-hand about what’s happening on the ground and what challenges communities are facing. It's also an opportunity to talk about how complaints and complaints processes are working.
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You yarn. They listen.
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Please note, this event is for members of the First Nations Network only, and numbers are limited.
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Contact Lynda Edwards
Cost: $0
TUESDAY
MAY 27
3:30pm – 5:30pm
Mob Talk training
This session is for First Nations financial counsellors and financial capability workers only.
You can find more information here.
TUESDAY
MAY 27
9am – 12 noon
NDH Staff Training
This training is for staff on the National Debt Helpline.
This year we'll cover providing financial counselling over chat and take a deep dive into the FCA Practice Guidelines
Cost: $45 (lunch provided, subsidised by FCA)
Contact: Vicki Staff
TUESDAY
MAY 27
9am – 1pm
FCA Representative Council
The FCA representative council includes two members from each state and territory financial counselling association. This group advises the FCA Board on strategy and policy issues.This is part one of our regular May meeting. By invitation only.
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Contact: Rita Battaglin
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Cost: $0
TUESDAY
MAY 27
9am – 12pm
NDH staff training
This training is for staff on the National Debt Helpline.
This year we'll have a look at FCA's Good Practice Guides and then take a deep dive on all things tax.
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Cost: Free
Contact: Vicki Staff
TUESDAY
MAY 27
9pm – 5pm
Media training (by EOI) - SESSION FULL
This session is all about getting media ready. It will focus on the following:
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Understanding how the media operates.
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The forms of media and interview types.
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How to form effective and authentic messages and quotes.
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Developing strong interview skills and the art of delivery.
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Dealing with difficult questions and topics.
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How to avoid mistakes
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Only 12 people can participate and we ask that those applying work within the sector. If you would like to apply please email media@financialcounsellingaustralia.org.au outlining why you would like to do it and whether your agency is happy for you to represent them in the media.
Cost: $100pp
Contact Maura Angle
TUESDAY
MAY 27
12pm – 5pm
Training and professional development managers meeting
Training managers from each state and territory and FCA share insights and work together to address obstacles. This meeting will help identify opportunities to provide financial counsellors with the training they need to do the best job they can. Part of this meeting will be a joint session with RTOs.
By invitation only.
TUESDAY
MAY 27
2pm – 5pm
Registered Training Organisations meeting
Representatives of each of the Registered Training Organisations that offer the Diploma of Financial Counselling come together to discuss all things diploma. Part of this meeting will be a joint session with training managers from each state and territory. ​
By invitation only.
If you are not invited to this meeting, but would like something raised with the group, please contact Kate Rich.
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Cost: $0
TUESDAY
MAY 27
2pm – 5pm
Agency managers forum
Agency managers (the people who manage financial counselling programs) get their own special event to share ideas, solve problems and network. Attendees will stay up-to-date and get a chance to shape how the financial counselling sector evolves.
Cost: $0
Contact: Rita Battaglin
TUESDAY
MAY 27
2pm – 5:30pm
External Dispute Resolution (EDR) forum
This training is for community sector workers only.
Learn more about how EDR schemes work and the benefits of making a complaint.
Cost: $0 (this event is sponsored by AFCA, TIO, EWOV/EWON)
TUESDAY
MAY 27
6pm – 7:30pm
Welcome event
Catch up with old friends, meet some new people, and take some time to relax before the conference kicks off properly. Join us for canapés and drinks at the Adelaide Convention Centre.
Cost: $15