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 Please note that the program is evolving. There may be some changes.  

Program | DAY 2, THURSDAY, MAY 16

10.15 am

Protecting benefit recipients post-Robodebt.

David Tennant, CEO of Family Care, talks about the unpicking of normal consumer rights for social security recipients. There have been some positive changes made to individual benefit categories lately but still no broad commitment to ensure social security status is no bar to normal legal rights and consumer protections.


10.40 am

The downs and ups- moving beyond ‘No’ 

In 2017, in the Uluru Statement from the Heart, First Nations people called for the establishment of a First Nations Voice enshrined in the Constitution. In 2023, the referendum to make that change, by setting up an advisory body to the Parliament, was defeated. What next then for First Nations people? The structural issues and disadvantage that the Voice would have helped to address have not gone away. As a nation, we need to find another path.  Hear from Lynda Edwards, a Wangkumara/Barkindji woman, about what the referendum loss has meant and what different paths might open instead. Lynda was the NSW 2023 Aboriginal Woman of the Year, NSW 2023 Premier’s Woman of the Year and is FCA’s Coordinator of Financial Capability.



11.00 am
Morning Tea

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9.00 am

FCA SPOT talks

Black Swans

Always a favourite. Seven brave souls, seven minutes, a spotlight and a microphone. 


The theme this year is Black Swans. Did you know that the phrase, “black swan”, used to be used in much the same ways as “pigs might fly”? What will our speakers make of it? Strap yourself in for an hour of engaging and though-provoking talks by seven brave delegates.


Convened by Jon Yeo.

11.30 am

Tax Clinics

After the success of the first Tax Clinic in Western Australia, the model has now been rolled out in all other states and territories. Find out what services the clinics offer and how they can help your clients. What have been the successes and takeaways from the clinics so far? 

Annette MorganCurtain Tax Clinic


11. 45 am
Watch this space for Day Two's mystery session. 


12.15 pm
Short and sharp 

Hold onto your hats for these quickfire updates on things you need to know and more. 

12.45 pm
Now and then

We look back at FCA conferences over the years to see the storms in teacups, the things we didn’t see coming and some (truly) questionable hairstyles.


1.00 pm


2.00 pm

See the Concurrents page for more details. 


3.30 pm
Afternoon Tea

4.00 pm
AI - the good, the bad and the ugly

AI is changing the world. Now. Some of the beneficiaries are scammers. But it is not all doom and gloom. Join Scott Pape as he discusses AI and financial counselling 2024. And beyond!

4.30 pm
A Final Word 

Fiona Guthrie was the CEO of Financial Counselling Australia for nearly 15 years and the organisation’s first employee.  She’s seen lots of change over that time and has the grey hair to prove it. In recent years, she wrote a weekly update for the sector that finished with ‘a final word’, where she riffed on lots of things. We thought it was only fair to give Fiona the final word one last time, so she can reflect on her experiences, learnings and the future for financial counselling.

5.00 pm close

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