9.00 am

Welcome to the Conference and welcome to country

“You have come by way of the Larrakia Land. You will hear the voice of Larrakia ancestors. When you leave, the Larrakia message will stay with you.”


(The late Rev. Walter Fejo.)


The Larrakia people are the traditional owners of the lands in the Darwin region. They welcome us to their beautiful land,  sea and country.

David Tennant and Carmel Franklin

9.10 am

Welcome to the NT and conference opening


Her Honour the Honourable
Vicki O’Halloran AO


Welcome to Darwin and the conference by Her Honour the Honourable Vicki O’Halloran AO, Administrator of the Northern Territory. Prior to her appointment, her Honour was CEO of Somerville Community Services, which offers face to face financial counselling and runs the National Debt Helpline in NT, among other services.

Right: Aboriginal art

Tourism NT/Felix Bake

9.30 am

The Big Crunch

This is the big crunch. Three lecterns, three important speakers. Each speaker has 20 minutes to share some big ideas.


After that, our MC will channel his inner Tom Gleeson, for a session of Hard Chat Q&A.

10.45 am

FCA Update—A New Era for Financial Counselling

Fiona Guthrie, CEO

It's early 2020 and it is already panning out to be a huge year for financial counselling.


Join FCA's CEO Fiona Guthrie for reflections on what has changed and what lies ahead. 

7.00 am to 7.50 am: Rise and Shine Yoga (beginners welcome. You just need to be able to breathe)

11.00 am | Morning Tea

11.30 am

Data crunch from across the ditch

Tim Barnett,

Chief Executive, FinCap, NZ

Kiwi envy is a thing. NZ has Milford Sound, the Hobbiton movie set, gentle peak hour traffic and amazing access to financial counselling data.


Join Tim Barnett, from FinCap, to hear what else New Zealanders do well.


FinCap is  FCA's equivalent peak body in New Zealand, where they have "financial mentors".

11.45 am

Code shifts

Judi Jones, 

TIO Ombudsman

Fiona Cameron tbc

Insurance Council of Australia

Christine Cupitt

Australian Banking Association

There have been positive changes in the telco, insurance and banking codes. Understanding what they are  will help you with your case-work. 

12.15 pm

Why small business needs us

Scott Pape

The Barefoot Investor

Helen Davis,

General Manager, Small Business Bushfire Financial Counselling Helpline

Scott Pape is the Barefoot Investor, and newly minted financial counsellor. Scott was at the mid-January meeting with the Treasurer in Canberra, where we explained why bushfire affected small businesses really need access to financial counselling. This is a new area for financial counselling. 


Helen Davis is managing the new small business financial counselling service. She'll update us on its first three months of operation and where it might go in future. 

1.00 pm | Lunch

2.00 pm

Concurrent Sessions

Lots of sessions to choose from.

3.30 pm | Afternoon Tea

4.00 pm

If natural disasters are the new norm, what do we have to do?

Speaker, tbc

The ground crunches. Later, green shoots appear. 


If natural disasters are the new norm, what then? How do we help people, and how do we look after ourselves? How long does it take for people to recover and what does this mean for our work? 

5.00 pm | Close day 1

6.30 pm | Buses leave

Be at the Bus Stop at 6.30 pm for your ride to the 'Under the stars' Jan Pentland conference dinner at a stunning outdoor location (Thanks Suncorp for sponsoring the buses). Buses leave Hilton Doubletree. If you're driving, directions will be at the FCA desk.

7.00 pm | Jan Pentland Dinner

You'll need to pre-book to have a seat at the Jan Pentland Conference dinner 'under the stars', starts 7 pm.  See Jan Pentland Dinner.